Fix common browser issues that may affect your site.

If you’re having trouble viewing or editing your site, your browser might be the cause. Follow these steps to fix browser, network, and device issues before contacting us.

Also try: Common error messages in Squarespace, Using private browsing or incognito mode, and Troubleshooting SSL certificates.

Update your browser

Ensure you’re using a supported browser and it's the latest version for your operating system.

Try a different browser

Open or log in to your site in a different browser. If you don’t have the same problem, the issue is likely isolated to the first browser.

Use a private or incognito window

Open your site in a private or incognito window. This turns off extensions and add-ons that interfere with Squarespace. If private browsing fixes the problem, an extension or your cache is likely the cause.

Clear your cache and review your browser settings

Settings like cookies help you view and edit your site, while others, like extensions, can interfere with it. To fix issues related to your browser:

• Clear your cache
• Confirm that cookies and JavaScript are enabled in your browser.
• Disable browser extensions that might be interfering with your site.
• Reset your browser zoom settings to ensure you're not zoomed in or out by using Ctrl + 0 (PC) or ⌘ + 0 (Mac).

Check your network and devices

Your network and devices can affect how you view and edit your site. To troubleshoot your network and devices:

• Restart your router, modem, or gateway to clear its cache. Check your provider's instructions for details.
• Restart your computer, tablet, or phone to clear temporary system errors.
• If a firewall blocks access to your site, adjust your network security settings.
• If you have other devices or connections, log in to your site with them. If the issue stops, your original device or connection is likely causing it.
• If you use a VPN, disable it. VPNs can interfere with content like embedded videos.

Review your domain settings

Review your DNS settings or third-party domain connection for domain issues. If you see a privacy or security warning when visiting the site, troubleshoot the SSL.

Get help with browser issues

If you still need help after trying these steps, contact us. Include any details that might help, like what browsers you used, the steps you’ve already taken, and a screenshot of the issue.