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Transferring a Network Solutions domain to Squarespace

If you have a domain with Network Solutions, you can transfer it to Squarespace by following this guide. Transferring your domain lets you manage all of your domain settings and billing in one place, with Squarespace as your domain host.

Before you begin, review our requirements for transferring a domain.

Note: To ensure a smooth transition, we recommend setting the domain's primary contact and Whois contact as the same person, then letting that person handle the transfer. If you’re the person, ensure that the email address listed for both is accurate and accessible. See Step 2 for more details.

Timing

Domain transfer speed depends on how quickly Network Solutions can process your request. Some domains transfer within one day, while others can take closer to 15 days to complete. By keeping the recommended transfer settings intact, you shouldn’t experience any domain downtime.

To learn more, visit Domain transfer timing

Pricing and billing

Here's how much it costs to transfer a domain to Squarespace and how registration works:

  • Pricing is based on the TLD, from $20 to $70.
  • To complete the transfer, you'll pay for one year of domain registration.
  • There's no extra fee for the transfer itself.
  • You'll keep the time remaining on your registration on top of the extra year you'll register through us.
  • If you're eligible, the additional year of registration could be free.
  • Your domain will renew at the same price at the end of its registration term.
  • Your domain includes free Whois Privacy and SSL.

For more details, see our FAQ.

Transfer requirements

Before getting started, ensure your domain is eligible for transfer. If you’re not sure if your domain meets these rules, check with your current registrar.

  • The domain’s TLD must be on our supported TLD list.
  • We don’t support registry premium domains.
  • Sixty days must have elapsed since you registered or transferred the domain with your current provider.
  • Your domain must be active with your current provider. If your domain is past due, but not completely expired, ask your provider if it's eligible for transfer before starting the process.
  • You’ll need to unlock your domain to transfer it.
  • We don’t accept domains with current registration terms longer than 9 years. 

If your domain doesn't meet these requirements, you can try connecting it to your site instead.

Moving email records

After transferring your domain to Squarespace, Network Solutions disables any active email service linked to that domain. Before transferring your domain, you may want to migrate your email to G Suite and manage it through Squarespace.

If you want to keep your current email provider, we recommend contacting them to ensure that there won’t be any restrictions or issues by moving to Squarespace. We also recommend backing up any essential emails, contacts, or settings you may need.

You can transfer your MX records to Squarespace along with your domain. Your MX records keep your email hosted with your current email provider. To avoid service interruptions, ensure that you move all DNS settings to Squarespace. See Step 6 for details.

Step 1 - Log into Network Solutions

Go to Network Solutions and log into your account to prepare your domain for transfer. Click the Account Settings tab. 

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Step 2 - Verify domain contact information

Networks Solutions will send your authorization code to your primary contact, and Squarespace will send the transfer verification to your Whois contact. Verify both email addresses in your Network Solutions Account Settings:

To verify the primary contact information, click User Profile.

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Scroll down to User Profile, and ensure that the email address shown is correct. To change any information, click Edit User Profile

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Next, use a public Whois website, like Who.is or EasyWhois.com, to verify the domain's administrative contact email address. Here's what this information looks like on Who.is:

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If the email address shown is incorrect, follow Network Solutions' instructions to update your Whois contact information.  

Step 3 - Unlock domain and request authorization code

Use the following steps to unlock your domain and get the authorization code:

  1. In the Details section, click Turn Off or Request Authorization Code next to Transfer Lock.
  2. Click Continue
  3. Check the box acknowledging that Network Solutions' transfer terms, then click Continue Transfer.
  4. Complete the survey questions, then click Request Authorization Code
  5. Select Leave Domain Protect off, then check the Request Authorization Code box.
  6. Click Save.

Network Solutions will send your authorization code to the contact email address you confirmed in your User Profile. You’ll enter this code later, so ensure that you have access to the email. 

Step 4 - Start the transfer in Squarespace

Begin the transfer process in your Squarespace site’s Domains panel.

  1. Confirm that you’re logged into the correct Squarespace site.  
  2. In the Home Menu, click Settings, and then click Domains.
  3. Click Use a domain I own.
  4. Enter the full domain name you’re transferring in the Domain Name box, and then click Continue.

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  1. Click Transfer to Squarespace.

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A window will open, reminding you of the transfer requirements. Review the information and ensure that you've already taken all required steps.

If you see an error message at this point, ensure that your domain meets all of our transfer requirements. If it does, contact Network Solutions to investigate.

Step 5 - Prepare domain and authorize transfer

In the next window, you’ll confirm that you’ve unlocked your domain and you’ll enter your authorization code.

The Unlock Domain option should display a green check mark, which allows the domain to be transferred. If it displays a red ! instead, contact Network Solutions for help, then click Refresh to try again. 

Next, in the field under Enter Authorization Code, add the authorization code from Network Solutions.

Tip: The authorization code is a unique string of letters, numbers, and other characters. Because it can be a complex code, we recommend copying and pasting it instead of typing it.

When both options look correct, click Continue.

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Step 6 - Review DNS settings

In the next window, confirm the DNS records to move to Squarespace. To minimize any downtime, we recommend keeping them all toggled to ON. Any options toggled to OFF must be managed manually.

  • Point to Squarespace - Change CNAME and A records to point the domain to Squarespace.
  • Keep Other DNS Records - Keep other DNS records intact, like MX records for email. Click View records to review the current DNS settings.
  • Move Nameservers to Squarespace - Move the domain's nameservers to Squarespace. If you toggle this option off, it’s not possible to move DNS records to Squarespace. 

If all settings look correct, click Continue.

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Step 7 - Review and confirm registration details

In the next window, confirm the domain’s registration details. Ensure that the address shown in the Email Address field is correct, as this is how we’ll notify you that your transfer is complete. These fields will automatically populate with information we detect from your Whois records with your original registrar. 

When everything looks correct and all required fields are complete, then click Continue. If you’ve added any new data, your Whois records will update when your transfer is complete. This won't disrupt the transfer process, but will ensure all contact records are correct when they move to Squarespace.

Step 8 - Confirm registration terms and billing

Note: If your site is on a trial, you'll be prompted to enter your payment information before this step.

By transferring your domain to Squarespace, you’ll be charged for one additional year of domain registration with Squarespace. Pricing is based on your domain’s TLD, and may be free if you’re eligible.

To confirm the transfer:

  1. Confirm the credit card on file.
  2. Confirm the total charge for one year of domain registration.
  3. Review the terms in the white box, including your domain’s new expiration date.
  4. If everything looks correct, click Transfer.

If your payment is successful, you’ll see a purchase receipt. Click Continue to return to your Domains panel.

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Step 9 - Accept the transfer from Network Solutions

After you've entered your authorization code, Network Solutions sends an email to the domain's primary contact with a link to approve or deny the transfer. If you don't click the link, Network Solutions will automatically approve the transfer within five days of entering your authorization code.

Step 10 - Wait and test

After completing the steps above, Network Solutions should release the domain to Squarespace. If your domain transfer is still pending after 15 days and you've correctly followed all steps above, contact Network Solutions for more details. This timing is out of Squarespace's control. 

While your transfer is in progress, we don't recommend making any changes to your DNS settings, such as adding a G Suite email account. Wait until your domain is fully transferred before adding any new integrations.

When the domain is fully transferred, you'll receive a "Thank you" email from [email protected] and the domain will appear in the Domains panel with a green label.

Troubleshooting failed transfers

If your domain fails to transfer, you’ll get an email from Squarespace. This can happen if you entered wrong information in the registration field, entered the authorization code incorrectly, or for other reasons. For a full list of scenarios, see our FAQ

Tips

Cancel or remove the transfer

If you already confirmed the transfer in Squarespace, you may still be able to cancel it. If your Domains panel still lists the domain as Transfer In Progress, ask Network Solutions to deny it. This may or may not be possible, and depends on whether the current provider has already approved and released the domain.

If the transfer failed and you need to try again, you can remove the current transfer before starting over. While this step isn't necessary, you may find it easier to keep track of pending transfers. 

  1. In the Home Menu, click Settings, and then click Domains.
  2. Click the domain under Transfers In Progress.
  3. In the Transfer Failed box, click Done.

You may need to refresh your browser for the failed domain to disappear.

Next steps

After the domain transfer is complete, you can: 

Getting more help

For more help with transferring from Network Solutions, contact their support team at (888) 642-0209. You can also visit Web.com's documentation (Network Solutions' parent company).

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Transferring a Network Solutions domain to Squarespace