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Transferring a 1&1 domain to Squarespace

If you have a domain with 1&1, you can transfer it to Squarespace by following this guide. When you transfer your domain, you can manage all of your domain settings and billing from your Squarespace account.

Before you begin, review our requirements for transferring a domain.

Note: To ensure a smooth transition, we recommend that the person listed as the Administrative Contact (Admin-C) handle the transfer. If you’re the Admin-C, ensure that the administrative email address listed is accurate and accessible. You’ll use this email address to approve the transfer. See Step 3 for more details.

Timing

Domain transfer speed depends on how quickly 1&1 can process your request. Some domains transfer within one day, while others can take closer to 15 days to complete. By keeping the recommended transfer settings intact, you shouldn’t experience any domain downtime.

To learn more, visit Domain transfer timing

Note: 1&1 recommends initiating your domain transfer at least one month before the domain expires to allow enough time to complete the process.

Pricing and billing

Here's how much it costs to transfer a domain to Squarespace and how registration works:

  • Pricing is based on the TLD, from $20 to $70.
  • To complete the transfer, you'll pay for one year of domain registration.
  • There's no extra fee for the transfer itself.
  • You'll keep the time remaining on your registration on top of the extra year you'll register through us.
  • If you're eligible, the additional year of registration could be free.
  • Your domain will renew at the same price at the end of its registration term.
  • Your domain includes free Whois Privacy and SSL.

For more details, see our FAQ.

Transfer requirements

Before getting started, ensure your domain is eligible for transfer. If you’re not sure if your domain meets these rules, check with 1&1.

  • The domain’s TLD must be on our supported TLD list
  • We don’t support registry premium domains.
  • Sixty days must have elapsed since you registered or transferred the domain with 1&1.
  • Your domain must be active with 1&1. If your domain is past due, but not completely expired, ask 1&1 if it's eligible for transfer before starting the process.
  • You’ll need to unlock your domain to transfer it.
  • Your domain’s Whois privacy must be disabled.
  • You’ll need access to the domain's administrator email address to approve the transfer request.
  • We don’t accept domains with current registration terms longer than 9 years.
  • You must approve the transfer via email within five days of receiving your purchase receipt on Squarespace, or the transfer will be automatically cancelled.

If your domain doesn't meet these requirements, you can try connecting it to your site instead.

Moving email records

If you have a custom email address linked to your domain, you can transfer your MX records to Squarespace along with your domain. Your MX records keep your email hosted with your current email provider. See Step 8 for more information on transferring DNS settings.

Before transferring your domain to Squarespace, we recommend contacting your current email provider to ensure that there won’t be any restrictions or issues by moving to Squarespace. We also recommend backing up any essential emails, contacts, or settings you may need. 

Step 1 - Log into 1&1

Go to 1&1 and log into your account to prepare your domain for transfer. Click Manage domains.

Note: If you have US and CA control panels, you may need to select the relevant package for your domain first. 

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Click the domain you'd like to transfer. 

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Step 2 - Disable private registration

Click the Privacy & Contact Details tab. Toggle off private registration, so it's gray instead of blue. This means that your Whois contact information will be public during the transfer, but the privacy will automatically re-enable after your domain is successfully transferred.

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Step 3 - Verify domain contact information

Under Domain Contact Details, confirm that all the information listed under Administrative Contact (Admin-C) is correct. All communications regarding the transfer will be sent to this email address.

To edit any of this information, click Edit Contact Details. If you change any contact details, you'll receive a verification email to confirm the update. Click the link in the email to ensure all information is updated. See 1&1's documentation for more details. 

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Step 4 - Unlock your domain

Click the Registration & Transfer tab. Next to Activate domain transfer lock, toggle off the lock. When it's unlocked, it will be gray instead of blue.

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Step 5 - Get authorization code

Next to Change provider, click Show Authorization Code. Your authorization code will appear in a pop-up. You’ll enter this code later, so copy and paste it in a safe place before continuing.

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Step 6 - Start the transfer in Squarespace

Begin the transfer process in your Squarespace site’s Domains panel.

  1. Confirm that you’re logged into the correct Squarespace site.  
  2. In the Home Menu, click Settings, and then click Domains.
  3. Click Use a domain I own.
  4. Enter the full domain name you’re transferring in the Domain Name box, and then click Continue.

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  1. Click Transfer to Squarespace.

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If you see an error message at this point, ensure that your domain meets all of our transfer requirements. If it does, contact 1&1 to investigate.

Step 7 - Confirm privacy settings

A window will open. To begin the transfer, both of the following options must be confirmed with a green check mark:

  • Unlock domain - Allows the domain to be transferred
  • Disable WHOIS privacy - Ensures that you receive all relevant transfer emails. Confirm that the email address listed is correct. 

If either option displays a red !, contact 1&1 for help, then click Refresh to try again.

You'll also see a reminder to request an authorization code from your provider, if you haven't already. 

If both options look correct, click Continue.

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Step 8 - Review DNS settings

In the next window, confirm the DNS records to move to Squarespace. To minimize any downtime, we recommend keeping them all toggled to ON. Any options toggled to OFF must be managed manually.

  • Point to Squarespace - Change CNAME and A records to point the domain to Squarespace.
  • Keep other DNS records - Keep other DNS records intact, like MX records for email. Click View records to review the current DNS settings.
  • Move nameservers to Squarespace - Move the domain's nameservers to Squarespace. If you toggle this option off, it’s not possible to move DNS records to Squarespace.

If all settings look correct, click Continue

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Step 9 - Review and confirm registration details

In the next window, confirm the domain’s registration details. These fields will automatically populate with information we detect from your Whois records with 1&1.  

Ensure that everything looks correct and all required fields are complete, then click Continue. If you’ve added any new data, your Whois records will update when your transfer is complete. This won't disrupt the transfer process, but will ensure all contact records are correct when they move to Squarespace.

Step 10 - Confirm registration terms and billing

Note: If your site is on a trial, you'll be prompted to enter your payment information before this step. 

By transferring your domain to Squarespace, you’ll be charged for one additional year of domain registration with Squarespace. Pricing is based on your domain’s TLD and may be free if you’re eligible.

To confirm the transfer:

  1. Confirm the credit card on file.
  2. Confirm the total charge for one year of domain registration.
  3. Review the terms in the white box, including your domain’s new expiration date.
  4. If everything looks correct, click Transfer. 

If your payment is successful, you’ll see a purchase receipt. Click Continue to return to your Domains panel.

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Step 11 - Confirm via email

Next, you’ll receive a "Transfer Request" email from customercare@squarespace.com. Follow the steps in the email to enter your authorization code from 1&1 and approve the transfer.

The transfer must be approved via this link within five days of receiving your purchase receipt on Squarespace, or it will automatically cancel.

Tip: The authorization code is a unique string of letters, numbers, and other characters. Because it can be a complex code, we recommend copying and pasting it instead of typing it.

If you're having trouble finding this email, you can ask Squarespace to resend it. Click the pending domain in your Domains panel, then click Resend Email

If you authorized a domain transfer from this email address previously, we may automatically authorize the transfer and skip sending you this email. 1&1 still needs to approve the domain’s release on their end.

Step 12 - Accept the transfer from 1&1

After you've entered your authorization code, 1&1 sends an email to the domain administrator with a link to approve or deny the transfer. If you don't click the link, 1&1 will automatically approve the transfer on the date noted in their email.

Step 13 - Wait and test

After completing the steps above, 1&1 should release the domain to Squarespace. If your domain transfer is still pending after 15 days and you’ve correctly followed all steps above, contact 1&1 for more details. This timing is out of Squarespace's control.

While your transfer is in progress, we don't recommend making any changes to your DNS settings, such as adding a G Suite email account. Wait until your domain is fully transferred before adding any new integrations.

Visit the Domains panel at any time to check your progress. When the domain is fully transferred, it will appear in the Domains panel with a green label.

Next steps

After the domain transfer is complete, you can: 

Cancel or remove the transfer

You can cancel the pending transfer any time before entering your authorization code. Cancelling stops the transfer and refunds any amount paid for the additional year of registration.

Use the following steps to cancel:

  1. In the Home Menu, click Settings, and then click Domains.
  2. Click the domain under Transfers In Progress.
  3. Click Cancel Transfer.
  4. On the summary page, confirm the refund amount and click Cancel Transfer.
  5. In the pop-up, click Confirm to proceed. You’ll receive an email confirming the cancellation and refund.

If you already approved the transfer by entering the authorization code, you can contact 1&1 and ask them deny it instead. This may or may not be possible.

If the transfer failed and you need to try again, you can remove the current transfer before starting over. While this step isn't necessary, you may find it easier to keep track of pending transfers. 

  1. In the Home Menu, click Settings, and then click Domains.
  2. Click the domain under Transfers In Progress.
  3. In the Transfer Failed box, click Done.

You may need to refresh your browser for the failed domain to disappear. 

Troubleshooting failed transfers

If your domain fails to transfer, you’ll get an email from Squarespace. This can happen if you entered wrong information in the registration field, entered the authorization code incorrectly, or for other reasons. For a full list of scenarios, see our FAQ

Tips

Getting more help

For more help with transferring from 1&1, contact their support team at (866) 991-2631. You can also visit their documentation.

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Transferring a 1&1 domain to Squarespace